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How Ford Australia is solving car-servicing during coronavirus pandemic



The coronavirus outbreak is challenging businesses in all industries to rethink how they deliver their core products and services. Industries where human interaction is high, like vehicle servicing, have been hit hard, but Ford Australia thinks it’s got a solution.

Late last week, Ford down-under announced that it’s rolling out a specialist drop-off and pick-up service for vehicles that require maintenance work. The service aims to reduce human touchpoints and lessen the risk of Coivd-19 transmission. The free service will run until June 30, 2020.

[Read: Coronavirus leads to global decrease in oil demand, air quality is on the up]

Customers can book a vehicle service online or directly with their local dealer who will then go the client and pick up their vehicle and take it back to the Ford center for service. The vehicle will be returned directly to the customer after all the work is complete.

Services like this have existed for some time, and generally serve to support time crunched drivers. But what really sets this apart from the regular service, is that Ford will clean and disinfect all key touch points in both loan cars and customer cars, and enforce contactless payments

Credit: Jeremy Chen – Unsplash